SHIPPING

 

Von Troska currently only supplies destinations within Australia.

 

Domestically all purchases will be charged $ 10 set postage fee for orders under $ 150 . Shipping is free over $ 150. We use Australia Post Express Post for shipping and require a signature on delivery. Shipments can be tracked within Australia, via the Australia Post website http://auspost.com.au/track/. 

 

Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will not be processed until the next business day .

 

Standard delivery to metropolitan areas will usually arrive within 1-4 business days after dispatch.

 

RETURNS

 

We do not refund online or in store. We are happy to provide credit vouchers and exchanges unless the garment is deemed faulty.

 

No EXCHANGE or REFUNDS on SALE items.

 

All returns/exchanges must be requested within7 days of delivery.

Merchandise must be unworn, unwashed, or otherwise unused with original tags/labels attached.

All return/exchange garments are subject to inspection.

We do not accept any returns for exchange on sale items unless the garment is faulty.

All credit vouchers issued are valid for 12 months

Any shipping costs are the responsibility of the customer and cannot be refunded unless the garment is faulty.

 

As per the Terms & Conditions, items for a return/exchange must be returned within 7 days of receiving your order.  If you are not satisfied with your order please contact us on

 

design@vontroska.com.au

 

with details of your order, what you would like us to do and we will be in touch with you within 24 hours. We will issue a Return Authorisation to you before you can return the item/s.

 

Address for Mailing and Returning Goods:

 

Von Troska

631 Military Road

Mosman , NSW 2088

Australia

 

 

 

FAULTY GOODS

 

We inspect all of our products carefully before they are shipped. We recommend you inspecting the goods as soon as you receive them for defects or damage and inform us by sending an email to design@vontroska.com.au as soon as possible but definitely before the deadline of 7 days. Please clearly define the issue and supplement with photos attached if necessary. After that we will issue a Return Authorisation and you can return the merchandise to us. We will inspect them on receipt and will let you know if we will either issue a replacement or a refund. For any enquiries regarding faulty merchandise please contact us via email or by phone on 02 99681514.

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